Returns & refunds

14 days to change your mind

You have 14 days from receiving your order to exercise your right of withdrawal, without giving a reason.

Conditions

  • For hygiene reasons, only unopened products in their original packaging can be returned. Patches that have been used cannot be returned.
  • Return shipping costs are your responsibility, unless the product arrived damaged or does not match your order.

How to return

  1. Contact us via the Contact page with your order number.
  2. We send you the return address.
  3. You are refunded within 14 days of receiving the return, using the same payment method.

Damaged or wrong item?

Send us a photo within 48 hours of delivery: we will send a replacement or refund you at no cost.

Christmas gifts

Gifts can be exchanged after the holidays if unopened.